Floormaker Returns & Cancellation Policy (Internet Sales Only)

In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation.”

If you need a more detailed guide please follow the link below;

www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

If goods have not been dispatched we will refund you the full invoice amount within 3 working days.

If you have taken delivery for your goods you must return the goods to us at your own expense following our authorisation. Returns will only be accepted within 30 days of reciept. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. FREE Delivery). Deliveries are calculated by weight and delivery location.

If a courier arrives at your address and you refuse to accept the delivery and cancel the order you will be liable for any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. FREE Delivery).

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 7 days of cancellation. Returns and cancellations can not be accepted on special order products.

To cancel your order you must inform us either in writing or by email.

We do not accept part order returns. If you wish to return any goods they must be complete, unused, and in "as new" condition